Shipping Terms

How can I track my package?

If tracking stats are available, it is possible to track your package from the Your Orders page. Just click "Track Package" beside the delivery you need to follow.

Why isn't there tracking information for my order?

If you don't see any tracking data for your shipment plus the estimated delivery date hasn't yet passed, your package should still arrive on time. You can find some common explanation why tracking information is unavailable on our Tracking Shipments Help page.

Free Shipping

To take advantage of FREE Shipping:

  • Place not less than $25 of eligible merchandise inside your Shopping Cart.
  • Begin checkout.
  • Ship your items to a single U.S. address.
  • Select "Group my items into as few shipments as possible" as the shipping preference.
  • Select FREE Shipping as your shipping speed. The transaction will be delivered within 4-7 business days after all of the merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free delivery!

Utilizing this type of shipping option, we fulfill the transaction within a more cost-efficient way. This allows us to give our savings on to you in the form of free delivery. While it might take some extra time to pack and ship your order, you'll still receive it in the estimated delivery time period.

International Shipping

We gladly accepts orders all around the globe. Available brands, shipping rates and fees may vary dependant upon the delivery address on your order.

To determine the shipping rate information specific to your order's destination, find your region.

There may be limitations on where and whether vendors offer international shipping. For more info, visit our the vendors international shipping details page.

Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Your packages can be subject to the customs fees and import duties of the nation that you've the transaction shipped. These charges are normally the recipient's responsibility. For more details, check out Restrictions (which affect all international shipments) and Import Fees Deposits within the resellers International shipping page.

Restrictions

The below items can be shipped to just about all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which need special handling as they are extremely heavy (for instance, multi-volume sets) may not be shipped outside of the U.S. Should this be the situation, it is noted within the product detail page.

Limitations

For products shipped internationally, please note that any manufacturer warranty might not be valid; manufacturer service options might not be available; product manuals, instructions and safety warnings are probably not in destination country languages; these products (and accompanying materials) probably are not made in accordance with destination country standards, specifications, and labeling requirements; and the products may not comply with destination country voltage and other electrical standards (requiring utilization of an adapter or converter if appropriate). You will be responsible for assuring the product may be lawfully imported in the destination country. When ordering the recipient is the importer of record and has to satisfy all procedures in the destination country.

Privacy

Your privacy is vital to us, so we understand that you care about how information regarding the transaction is utilized and shared. We would like our international customers and customers shipping products internationally to know that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we might provide certain order, shipment, and product information, for instance titles, to our international carriers, and such information may be communicated with the carriers to customs authorities in order to facilitate customs clearance and conform to local laws.

If your order is a gift, the package is designated "Gift," although the cost of the product is still stated on the customs form.

Customs authorities require the price of the gift item to be stated on the package.

Customs, Duties, and Taxes

You will be liable for assuring the product could be lawfully imported to your destination country. When ordering the recipient will be the importer of record and will observe all legal guidelines in the destination country. Orders which are shipped to countries outside the United States might be governed by import taxes, customs duties and costs levied by the destination country. The recipient of an international shipment can be governed by such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no power over these charges and cannot predict what they could possibly be. Customs policies vary widely from country to country; you should get hold of your local customs office for more information. When customs clearance procedures are required, it can delays beyond our original delivery quotes.


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